If you or someone you know is at risk of seriously harming themselves or someone else, Call 911. For Other After-Hours Emergencies, Call 1-844-865-5569
Recipient Rights
General Information
When you receive mental health services, Michigan’s Mental Health Code and other laws safeguard your rights. Staff are responsible to protect your rights when they provide services to you. You are encouraged to ask questions about your treatment and about your rights to make suggestions that you feel are in your best interest. If you believe your rights have been violated, you should inform a Rights Officer/Advisor.
Filing a Recipient Rights Complaint
If you believe that any right has been violated, you or someone on your behalf should file a recipient rights complaint.
You may file a complaint by calling or visiting the Rights Office, or by completing a recipient rights complaint form, which can be obtained from any/all locations of AuSable Valley Community Mental Health Authority service sites and returning it to the Rights Office. Your complain needs to contain:
Mental Health Code Sec. 776
A statement telling the Rights Office what you are complaining about;
What right(s) you think have been violated;
What you think will resolve the complaint.
If you want help writing your complaint AuSable Valley Community Mental Health Authority staff members or the Recipient Rights Offices will assist you.
Recipient Rights Officer
1199 W. Harris Avenue
P.O. Box 310
Tawas City, MI 48764
989-362-0727
1-800-763-9518
Fax: 989-362-6652
recipient.rights@avcmh.org
Contact Information