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Case Management Services (CSM) coordinates and monitors service delivery for people needing assistance in their effort to live a full life in the community.  CSM is a service that helps adults with either serious mental illness or developmental disabilities; CSM may also help families who have children with special needs (such as developmental disabilities or serious emotional disturbance) in which the consumer is in a partnership.

As much as possible, consumers are able to help to assess their needs, define their goals, and obtain services.  The focus is to assist the person achieve the largest possible amount of independence and self-direction.  This helps the person manage their disability and life challenges as much as they are able.  The person and their family, with the case manager, work together to plan, coordinate, monitor, adjust, and advocate for services.  Case Managers know what is available in the system.   They are here to help you and your family get the most from it that you can.

The four core services of Case Management are:

  1. Assessment
  2. Plan Development
  3. Referral and linkage
  4. Monitoring and coordination

Before services can be started, you will take part in an assessment to find out if you are eligible for services. It will also identify the services that can best meet your needs. You need to know that not all people who come to us are eligible, and not all services are available to everyone. If a service cannot help you, the community mental health service program will not pay for it. Medicaid will not pay for services that are otherwise available to you from other resources in the community.


During the person-centered planning process, you will be helped to figure out the medically necessary services that you need and the sufficient amount, scope and duration required to achieve the purpose of those services. You will also be able to choose who provides your supports and services. You will help develop and receive an individual plan of services that provides all of this information.

For further information about Case Management Services, please contact the following people:

Children with special needs:  Regina Program Director of Family Services at 989-345-5571

Adults with serious mental illness or developmental disabilities:  Program Director for Case Management Services at 989-739-1469